SHIPPING & DELIVERY

Our parcels are sent from our warehouse in Sydney, Australia. To track your order, click here!


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Orders UNDER $75:

TYPE OF SHIPPING

COST

NOTES

CLICK & COLLECT (SURRY HILLS SYDNEY) 

TUE-SAT: 10-5PM ONLY

$0.00

We will email with instructions for collection as soon as your order is ready for collection. PLEASE NOTE: Order preparation may take between 24-72 hours. We will contact you ASAP if the item(s) are unavailable. 

STANDARD POST

$7.95  

This method offers a Tracking ID and normally takes 2 to 7 business days for items to be delivered. (Delivery areas further away from Sydney and rural addresses will result in longer lead times).

REGISTERED POST

$8.95

Receive your order in a safer way and with peace of mind. This method offers a Tracking ID and requires a signature upon delivery.

EXPRESS POST

$12.95

The fastest way to receive your order via Australia Post or Couriers Please. This method offers a Tracking ID and normally takes 1 to 2 business days to be delivered. PLEASE NOTE: For same day dispatch, orders must be placed before 1pm, Monday-Friday.  

SAME-DAY DELIVERY (METRO SYDNEY ONLY)

MON-FRI ONLY

$35.00

This method does not include a tracking ID. Ordering hours are between 10am-2pm (if order is placed after 2pm, it will be dispatched at 10am the following day). We will contact you ASAP if the item(s) are unavailable..

4 HOUR Delivery (METRO SYDNEY ONLY)

MON-FRI ONLY

$75.00

This method does not include a tracking ID. Ordering hours are between 10am-2pm (if order is placed after 2pm, it will be dispatched at 10am the following day). We will contact you ASAP if the item(s) are unavailable.

 

Orders OVER $75:

TYPE OF SHIPPING

COST

NOTES

CLICK & COLLECT (SURRY HILLS SYDNEY) 

TUE-SAT: 10-5PM ONLY

$0.00

We will email with instructions for collection as soon as your order is ready for collection. PLEASE NOTE: Order preparation may take between 24-72 hours. We will contact you ASAP if the item(s) are unavailable. 

STANDARD POST

$0.00

This method offers a Tracking ID and normally takes 2 to 7 business days for items to be delivered. (Delivery areas further away from Sydney and rural addresses will result in longer lead times).

REGISTERED POST

$8.95

Receive your order in a safer way and with peace of mind. This method offers a Tracking ID and requires a signature upon delivery.

EXPRESS POST

$12.95

The fastest way to receive your order via Australia Post. This method offers a Tracking ID and normally takes 1 to 2 business days to be delivered. PLEASE NOTE: For same day dispatch, orders must be placed before 1pm, Monday-Friday. 

SAME DAY DELIVERY (METRO SYDNEY ONLY)

MON-FRI ONLY

$35.00

This method does not include a tracking ID. Orders must be placed BEFORE 2pm to qualify for same-day delivery (if the order is placed after 4pm, it will be dispatched at 10am the following day). We will contact you ASAP if the item(s) are unavailable.

4 HOUR Delivery (METRO SYDNEY ONLY)

MON-FRI ONLY

$75.00

This method does not include a tracking ID. Ordering hours are between 10am-4pm (if the order is placed after 4pm, it will be dispatched at 10am the following day). We will contact you ASAP if the item(s) are unavailable.

 

BULKY/HEAVY ITEMS:

TYPE OF SHIPPING

COST

NOTES

STANDARD POST

$5.00 per KG

This method offers a Tracking ID and normally takes 2 to 7 business days for items to be delivered. (Delivery areas further away from Sydney and rural addresses will result in longer lead times).

REGISTERED POST

$8.95 per KG

Receive your order in a safer way and with peace of mind. This method offers a Tracking ID and requires a signature upon delivery.

EXPRESS POST

$10.00 per KG

The fastest way to receive your order. This method offers a Tracking ID and normally takes 1 to 4 business days to be delivered. 

PLEASE NOTE: Shipping prices may vary dependant on excess weight of the order or distance (from NSW). 

Need to cancel your order?

If you have changed your mind and need to cancel your order, please contact us as soon as possible. We may be able to cancel the order for you within 1 business hour* of the order being placed but we cannot guarantee being able to cancel the order before it is dispatched.

*Within our hours of business. Monday - Friday: 10am-5pm.

 

Incorrect address/Need to change your shipping address?

If you have entered an incorrect address and need to make a change, please contact us as soon as possible. We can make changes to your address within 1 business hour* of the order being placed. Outside of the 1 business hour of the order being placed, please contact Australia Post. You can also change the address yourself via the Australia Post or Couriers Please website using your Tracking ID provided.

*Within our hours of business. Monday - Friday: 10am-5pm.

If the order is delivered to the wrong address and sent back to us, once the correct address is confirmed a postage fee of $10 will be incurred for sending out the order a second time. This must be paid before we resend the order.

 

Tracking Information

Your tracking information will be sent to you via email by Australia Post or Couriers Please. It may take 24-48 hours after placing your order to receive this email. Please check your email address for an email from Australia Post with tracking information. If you cannot find it in your inbox, it may be in your junk/spam folder, please check this before contacting us!

 

Shipments To Other Countries

Sydney Salon Supplies also delivers to New Zealand. Shipping flat rate to NZ is 25 AUD for all parcels less than 3KG. However, if parcels are heavier than 3KG, an extra fee will be requested before dispatching the parcels.

Please note shipping to universities is not accepted.

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